Plans, roles, and billing — answered.

All team and billing management happens here at team.aclogics.com, not in the mobile app. Sign in as a Manager to create your organization, subscribe, invite technicians, change roles, and manage billing.

Technicians do not use the portal. If a technician signs in here, they see a page telling them their account is ready and to download the app — that is expected.

Two roles: Manager and Tech. Managers handle billing, invitations, roles, and member removal in this portal, and can also perform field work (run diagnoses, log jobs, and generate reports) in the mobile app. Techs run diagnoses, log jobs, and generate reports in the app.

If a shop owner needs to manage the team and also do field work, a single Manager account covers both.

Invite a technician by email from the dashboard. They accept the invitation from the link, sign in with that same email, and then download the ACLogics app.

If a technician cannot accept, check that they are signed in with the invited address and that the invitation has not been revoked or already used. Revoke and re-send if needed.

An organization account is your company workspace. Technicians you invite can switch between their personal account and your organization inside the app.

Work done in the organization context belongs to the organization; work done in a personal account stays personal.

Up to 2. We recently raised the limit from 1 to 2 organizations per account, so you can run a second company or a separate workspace from the same login.

Accounts registered before August 11, 2026 may still be capped at 1 — the change was not applied retroactively. Email team@aclogics.com with your account email and we will raise your limit manually.

Need more than 2? Email team@aclogics.com and tell us how many workspaces you need and why.

Yes. Every organization you create starts with a 7-day free trial with no credit card required, allowing you to invite technicians and test full team workflows.

When the trial ends, subscribe under Members & Billing to keep the organization active.

Yes. If you need help creating your organization, choosing a plan, or sending invitations to your first technician, email team@aclogics.com.

Tell us your company name and account email, and we will assist you with onboarding.

Team 5 is $99 per month for up to 5 people, and Team 10 is $199 per month for up to 10 people.

It is one flat price for the organization, not a per-seat charge — adding or removing people inside your limit never changes the bill.

Everyone in the organization counts, managers and technicians alike, plus any invitation that has been sent but not yet accepted.

Invited the wrong address? Revoke the invitation from the dashboard and the place is freed immediately.

On Team 5, the dashboard shows an upgrade prompt and new invitations are blocked until you move to Team 10.

For more than 10 people, email chen@aclogics.com and we will set up a plan for your shop.

Yes. Upgrading from Team 5 to Team 10 takes effect immediately and is prorated for the rest of the billing period.

To move back down to Team 5, first bring the organization to 5 people or fewer — otherwise the dashboard shows an over-limit warning and new invitations stay blocked.

No. There is no pause option. Since billing is a flat team price, a technician on extended leave costs nothing extra — you can leave them in place, or remove them and re-invite them later.

Team subscriptions are a recurring flat monthly subscription processed by Stripe and managed under Members & Billing in this portal. Personal Pro subscriptions are separate and go through in-app purchase instead.

Card details are entered in the secure billing portal and are never stored on ACLogics servers. Receipts are emailed automatically and PDF invoices are available in the portal.

One payment for all your technicians instead of each person expensing their own subscription. Add or remove team members as the shop grows and the single subscription adjusts with it.

Your payment went through. The subscription takes a few seconds to reach your session, and the portal retries automatically for about 30 seconds.

Do not run checkout a second time — that creates a duplicate subscription. Use Try again, or sign out and back in. If it still does not activate, email team@aclogics.com.

Yes, but they are separate. Personal Pro access applies to the personal account and does not cover the organization workspace, and team access does not extend to personal work.

Before buying, confirm which account is active and whether the team plan already covers the work.

Team organization access provides 1,500,000 monthly tokens per technician (roughly 90 to 120 full diagnostic workflows), and Scan Pro AI nameplate scanning is completely free with zero token charges for all team technicians.

For comparison, the Free plan provides 50,000 permanent tokens on registration (never expire, good for 2–3 full diagnostic workflows), and personal Pro provides 500,000 monthly refreshed tokens with Scan Pro included.

The app pauses new AI work (diagnosis generation, Step Chat, report generation) until the monthly quota resets on the 1st of each month, or until topped up with an instant $6.99 / 100k permanent token refill pack directly in the app.

ACLogics operates on a success-only deduction policy: tokens are only charged for successful workflow steps. Retried or failed steps cost 0 tokens.

If you believe a limit was applied in error, email team@aclogics.com with the account email and a screenshot of the message.

Partially. An active connection is required to consult the AI, but recent history, saved records, and solutions stay available offline as long as the page is not refreshed.

Offline changes sync when the device reconnects. Until then, other team members will not see them.

Yes. It is built for newer technicians who already know basic field work and want to diagnose more consistently. It helps interpret symptoms, readings, and next checks.

It does not replace hands-on training, measurements, or repair judgment.

Work created while a technician is in the organization account may be available to the organization: diagnosis history, job details, notes, generated reports, usage records, and related activity.

Work created in a personal account is separate from organization history.

No. Managers see data tied to the organization account only. Diagnoses and reports a technician creates in their personal account are not visible to the organization.

Technicians should check which account is active before starting sensitive work.

Data created under the organization account stays with the organization after a member leaves or loses access. The member keeps their personal-account data.

Need to reassign their jobs? Email team@aclogics.com and specify one or more current members — we will transfer the departed member's organization jobs and records for you.

Email team@aclogics.com. Support is email-first, usually answered within 48 hours.

For teams larger than 10 people or plan questions specific to your shop, email chen@aclogics.com.

Your ACLogics account email, the organization name, the renewal or purchase time, screenshots of any message, and whether the issue is with a team subscription or a personal one.

Do not send full payment card numbers.

For Insight plan subscribers, yes — a direct line to HVAC experts for complex equipment diagnoses, via live chat during business hours (Central Time).

It works like having a senior lead technician available to your team.